Delivery
www.royalmail.com or Southern Express, Most orders will be dispatched within 3 working days subject to credit clearance, address verification and availability of items. We will contact you if there is a delay or items are out of stock. Please also note that any duty and taxes incurred in the country of destination are the responsibility of the customer.
If you wish to enquire about delivery time or request an immediate 24hr deliver please call 01753542500 and select store or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it . Our delivery partners offer a variety of delivery options at extra cost dependent on your postal address.
Any offers are at the discretion on Liquid Leisure and can be removed at any time.
Return/Exchange policy
Unsuitable items may be refunded or exchanged within 7 days of delivery. The Distance selling regulation covers you.
Under the Distance Selling Regulations, buyers have a period of 7 working days after the date of delivery within which they can cancel the contract (often referred to as the "cooling off" period) and get their money back, including the original postage and packing charges as long as the item is returned unused and in the same condition, and in the original packaging it left us.
Before you return something you must notify us within 48 hours of receiving an item and obtain a Return Authorization number by emailing us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it Please include your original receipt in the returned parcel. You must write your Return Authorization number on the receipt. Any returned items that are not accompanied by an official reference number will not be accepted.
Returns received after the 14 days time frame are accepted at the discretion of Liquid Leisure and can only be refunded with a 'store credit note' which can be used online or in store.
We can only exchange an item for the same item in a different size, subject to availability. We are unable to process any exchanges for a completely different item. Exchanged items will only be dispatched once the returned goods have been received and checked.
We will not accept returns for any non-faulty items that have been worn or used and tags removed. We strongly advise all customers to check items thoroughly upon delivery before removing any tags and before disposing of the original packaging. Please be aware that all item(s) must be returned with its original packaging.
Please send all returns to Liquid Leisure, Horton Road, Datchet, Berkshire, SL39HY. The product you return must be in new, unworn/unused condition with all the original packaging and all tags still attached. We do not accept any item with any indication that it was used. In such cases, the item will be returned to the purchaser.
If you wish to receive a refund we will re-credit the original purchaser's credit card for the sum paid less any taxes and duties but not return postal costs. International customs duties and sales tax are NOT refunded for shipments outside the European Community.
It is advisable to send returned items by registered post/DHL and keep your proof of postage certificate, as we cannot be responsible for goods lost or damaged in transit. Please note that postal costs for returned goods are the customer’s responsibility. Reimbursed of post by us will only be given the case of damaged, faulty or incorrectly supplied goods. Customers' statutory rights are unaffected.
